Premium Support Packages
A great microscope experience is at the heart of what we do. Instead of fighting to get the microscope to work, try Vidrio's premium support option so you can put all your focus on cutting edge research.
Don't let the microscope control you!
We have a support plan that’s a perfect fit for you.
| Standard Support | Premium Support | |
|---|---|---|
| Access to Community | ||
| Support hours | 9am to 5am Mon-Fri (EST) | 9am to 5am Mon-Fri (EST) |
| Response Times | 7 Days | 2 Business Days *Averaging under 2 hours |
| Access to Bugfixes and Version Updates | ||
| Priority queuing | ||
| Hardware setup support | ||
| Remote Support Sessions | ||
| Support for ScanImage API (DAQmx, User functions, Scripts) |
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| Early access to prerelease software | ||
| Get it here |
We are invested in the success of every lab using our software. When you join we act as true partners to your team.
Got Questions?
Give one of our engineers a call. 571-209-4594 (office)