Premium Support Packages

A great microscope experience is at the heart of what we do. Instead of fighting to get the microscope to work, try Vidrio's premium support option so you can put all your focus on cutting edge research.

Don't let the microscope control you!

We have a support plan that’s a perfect fit for you.

Standard SupportPremium Support
Access to Community
Support hours 9am to 5am Mon-Fri (EST) 9am to 5am Mon-Fri (EST)
Response Times 7 Days 2 Business Days
*Averaging under 2 hours
Access to Bugfixes and Version Updates
Priority queuing
Hardware setup support
Remote Support Sessions
Support for ScanImage API
(DAQmx, User functions, Scripts)
Early access to prerelease software
Get it here

We are invested in the success of every lab using our software. When you join we act as true partners to your team.

Got Questions?

Give one of our engineers a call. 571-209-4594 (office)

Don't Let the Microscope Control You!